💡 Some people wait for the right opportunity. Others create it. When Anand Allum wanted to make a larger impact, he didn't look outside — he looked within. Through #WingsWithin, our internal mobility program, Anand moved from Service Quality to Business Transformation, turning curiosity into capability and ideas into measurable impact. With mentorship, upskilling, and the confidence to take bold steps, Anand didn't just change roles — he unlocked new potential for his team and clients. His advice? "Don't hesitate to explore new paths within the organization. Your current role is not your destination." At Firstsource, we don't just talk about growth — #WeMakeItHappen. 💙 Ready to take your next step? Explore opportunities: https://lnkd.in/gxNpVmZ
📞 89% First Call resolution. 🚚 30% fewer truck rolls. 💸 $8M in potential annual savings. That's the impact a leading US telecom provider was able to achieve, as they transformed their CX with Firstsource. The breakthrough that #MadeItHappen, powered by #relAI™: ✅ Predict customer intent by analyzing patterns and sentiment in real time ✅ Guide agents with live nudges to resolve issues faster and first time ✅ Stop avoidable dispatches with automated compliance checks before they happen 👉 Watch the video and explore Agentic AI for Telecom CX & Field Service: https://lnkd.in/g-gJcMMy
In the final chapter of our Agentic AI series with First Report Managed Care, Deepan Vashi, EVP & Head of Solutions for Health Plans and Healthcare Services, shares how health insurers can move from fragmented pilots to enterprise-wide transformation. Here’s how leading payers are building lasting AI impact: ✅ Designing automation strategies with staying power ✅ Targeting early wins to build momentum ✅ Investing in data integrity and governance ✅ Empowering teams with transparency and hands-on engagement ✅ Partnering with experts for scalable, sustainable growth Read more: https://lnkd.in/eBPNk99a
⚠️The UK motor finance sector is on the brink of its biggest ever regulatory challenge. The FCA’s Motor Commission Investigation and the Supreme Court’s rulings have set the stage for a redress scheme that could cost lenders £8bn+. Traditional complaints systems simply won’t cope with what’s coming – backlogs, duplication, reputational risk, and operational fatigue are all on the horizon. That’s why, powered by our UnBPO™ philosophy, we built the Firstsource Motor Finance Redress Solution, combining AI and human expertise to help lenders scale operations, ensure compliance, and protect customer trust. We’ve been here before. Our deep motor finance expertise along with our experience managing Payment Protection Insurance (PPI) redress programs means we understand what it takes to turn complexity into control. 👉 Learn how motor finance leaders are preparing: https://lnkd.in/dXFuj-9r
🚀 Proud moment for all of us at Firstsource! Among 70+ global contenders, including the Big 4 and top System Integrators, our Revenue Cycle Management solution was recognized as a Top 3 Standout at the Celonis Hackathon 2025. Powered by Process Analytics, ML, and Celonis Co-pilot, it showcased how domain innovation can truly transform healthcare operations.
What if you could write job descriptions, screen resumes, run mock tests, and schedule interviews – all through specialized AI agents working in sync? That’s exactly what Agentic AI is making possible. By automating every step of the recruitment workflow, it’s helping talent teams: ✅ Cut hiring costs by 60% ⚡ Reduce time-to-hire by 21 days 🎯 Double recruiter productivity and candidate quality The result? Faster, fairer and smarter hiring, powered by Agentic AI. Learn more: https://lnkd.in/dsc55eCw
💡 100% 𝐜𝐨𝐯𝐞𝐫𝐚𝐠𝐞. 95% 𝐚𝐜𝐜𝐮𝐫𝐚𝐜𝐲. 70–80% 𝐜𝐨𝐬𝐭 𝐫𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧. For a 𝐠𝐥𝐨𝐛𝐚𝐥 𝐟𝐫𝐞𝐢𝐠𝐡𝐭-𝐭𝐞𝐜𝐡 𝐩𝐢𝐨𝐧𝐞𝐞𝐫, maintaining consistent service quality assurance across 80M+ customer interactions had become a growing challenge. With less than 0.5% of conversations evaluated, blind spots multiplied — creating compliance risks, delayed insights, and missed opportunities to improve performance. At Firstsource, we reimagined 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐚𝐧 𝐀𝐈-𝐟𝐢𝐫𝐬𝐭 𝐚𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞 — shifting from manual sampling to enterprise-wide intelligence that delivers real-time insights and precision coaching. The transformation turned QA from a reactive audit function into a strategic growth engine - driving: 📈4-point lift in quality scores ⚙️60% higher efficiency 📉7% fewer critical errors Because in the #UnBPO™ era, quality isn't a checkpoint — it's intelligence in action. 🔗 Read the full case study: https://lnkd.in/gNueQP9Y
💷 £6 𝐛𝐢𝐥𝐥𝐢𝐨𝐧 𝐢𝐧 𝐚𝐫𝐫𝐞𝐚𝐫𝐬. 2.5 𝐦𝐢𝐥𝐥𝐢𝐨𝐧 𝐡𝐨𝐮𝐬𝐞𝐡𝐨𝐥𝐝𝐬 𝐟𝐚𝐥𝐥𝐢𝐧𝐠 𝐛𝐞𝐡𝐢𝐧𝐝. The UK utilities sector isn't just facing a debt crisis; it's trapped in one. Energy arrears have exceeded £3.8 billion, water debt exceeds £2.1 billion, and traditional collections only intervene after customers start struggling. But there's a better way. 𝐏𝐫𝐞𝐯𝐞𝐧𝐭𝐢𝐨𝐧-𝐟𝐢𝐫𝐬𝐭 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 are reshaping debt management — helping utilities act 𝐛𝐞𝐟𝐨𝐫𝐞 arrears spiral. By spotting risk early and engaging with empathy, providers are achieving measurable impact: 📈 50% improvement in recovery 📉 85% reduction in complaints 🤝 92% customer engagement through digital journeys At Firstsource, we help utilities operationalize this shift — combining data, technology, and human understanding to anticipate risk, deliver fair treatment, and build financial resilience. Because with an #UnBPO™ mindset, debt management isn't about chasing what's owed — it's about protecting what's possible. 🔗 Read the latest blog by Janine Hunt, Vice President – Energy & Utilities, and explore why 𝐩𝐫𝐞𝐯𝐞𝐧𝐭𝐢𝐨𝐧 — not collection — 𝐢𝐬 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐔𝐊 𝐮𝐭𝐢𝐥𝐢𝐭𝐢𝐞𝐬: https://lnkd.in/gPVVZPCR
As a tech-first company, we’re committed to nurturing the next generation of digital innovators. In line with this vision, we’re delighted to welcome 35 young engineers into our Digital & AI team - the next-gen #Firstsourcers who are ready to shape what’s next. Through a six-week “Campus to Corporate” onboarding program, powered by relAI™ and our UnBPO™ philosophy, they gained hands-on experience solving live business challenges and building intelligent, human-centered solutions. Here’s to the next generation shaping Firstsource’s tech-first future. 💡
We are deeply saddened by the devastation caused by the 6.9 magnitude earthquake in Northern Cebu. Our thoughts are with everyone in the Philippines affected by this tragedy. In the midst of this crisis, we are inspired by our incredible #SourceOfGood champions who stepped up without hesitation, braving aftershocks, sleepless hours, and uncertainty to bring relief and comfort to those in need. Over 22+ hours, through three strongly felt aftershocks, these 17 volunteers distributed food and essentials to more than 3,000 families, turning fear into faith, and despair into determination. Because true volunteering isn’t just about giving. It’s about showing up, even when it’s hard. It’s about standing strong together when others need us most. You make us so, proud!💙
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