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๐ก Some people wait for the right opportunity. Others create it. When Anand Allum wanted to make a larger impact, he didn't look outside โ he looked within. Through #WingsWithin, our internal mobility program, Anand moved from Service Quality to Business Transformation, turning curiosity into capability and ideas into measurable impact. With mentorship, upskilling, and the confidence to take bold steps, Anand didn't just change roles โ he unlocked new potential for his team and clients. His advice? "Don't hesitate to explore new paths within the organization. Your current role is not your destination." At Firstsource, we don't just talk about growth โ #WeMakeItHappen. ๐ Ready to take your next step? Explore opportunities: https://lnkd.in/gxNpVmZ
๐ 89% First Call resolution. ๐ 30% fewer truck rolls. ๐ธ $8M in potential annual savings. That's the impact a leading US telecom provider was able to achieve, as they transformed their CX with Firstsource. The breakthrough that #MadeItHappen, powered by #relAIโข: โ Predict customer intent by analyzing patterns and sentiment in real time โ Guide agents with live nudges to resolve issues faster and first time โ Stop avoidable dispatches with automated compliance checks before they happen ๐ Watch the video and explore Agentic AI for Telecom CX & Field Service: https://lnkd.in/g-gJcMMy
In the final chapter of our Agentic AI series with First Report Managed Care, Deepan Vashi, EVP & Head of Solutions for Health Plans and Healthcare Services, shares how health insurers can move from fragmented pilots to enterprise-wide transformation. Hereโs how leading payers are building lasting AI impact: โ Designing automation strategies with staying power โ Targeting early wins to build momentum โ Investing in data integrity and governance โ Empowering teams with transparency and hands-on engagement โ Partnering with experts for scalable, sustainable growth Read more: https://lnkd.in/eBPNk99a
โ ๏ธThe UK motor finance sector is on the brink of its biggest ever regulatory challenge. The FCAโs Motor Commission Investigation and the Supreme Courtโs rulings have set the stage for a redress scheme that could cost lenders ยฃ8bn+. Traditional complaints systems simply wonโt cope with whatโs coming โ backlogs, duplication, reputational risk, and operational fatigue are all on the horizon. Thatโs why, powered by our UnBPOโข philosophy, we built the Firstsource Motor Finance Redress Solution, combining AI and human expertise to help lenders scale operations, ensure compliance, and protect customer trust. Weโve been here before. Our deep motor finance expertise along with our experience managing Payment Protection Insurance (PPI) redress programs means we understand what it takes to turn complexity into control. ๐ Learn how motor finance leaders are preparing: https://lnkd.in/dXFuj-9r
๐ Proud moment for all of us at Firstsource! Among 70+ global contenders, including the Big 4 and top System Integrators, our Revenue Cycle Management solution was recognized as a Top 3 Standout at the Celonis Hackathon 2025. Powered by Process Analytics, ML, and Celonis Co-pilot, it showcased how domain innovation can truly transform healthcare operations.
What if you could write job descriptions, screen resumes, run mock tests, and schedule interviews โ all through specialized AI agents working in sync? Thatโs exactly what Agentic AI is making possible. By automating every step of the recruitment workflow, itโs helping talent teams: โ Cut hiring costs by 60% โก Reduce time-to-hire by 21 days ๐ฏ Double recruiter productivity and candidate quality The result? Faster, fairer and smarter hiring, powered by Agentic AI. Learn more: https://lnkd.in/dsc55eCw
๐ก 100% ๐๐จ๐ฏ๐๐ซ๐๐ ๐. 95% ๐๐๐๐ฎ๐ซ๐๐๐ฒ. 70โ80% ๐๐จ๐ฌ๐ญ ๐ซ๐๐๐ฎ๐๐ญ๐ข๐จ๐ง. For a ๐ ๐ฅ๐จ๐๐๐ฅ ๐๐ซ๐๐ข๐ ๐ก๐ญ-๐ญ๐๐๐ก ๐ฉ๐ข๐จ๐ง๐๐๐ซ, maintaining consistent service quality assurance across 80M+ customer interactions had become a growing challenge. With less than 0.5% of conversations evaluated, blind spots multiplied โ creating compliance risks, delayed insights, and missed opportunities to improve performance. At Firstsource, we reimagined ๐๐ฎ๐๐ฅ๐ข๐ญ๐ฒ ๐๐ฌ๐ฌ๐ฎ๐ซ๐๐ง๐๐ ๐ฐ๐ข๐ญ๐ก ๐๐ง ๐๐-๐๐ข๐ซ๐ฌ๐ญ ๐๐ซ๐๐ก๐ข๐ญ๐๐๐ญ๐ฎ๐ซ๐ โ shifting from manual sampling to enterprise-wide intelligence that delivers real-time insights and precision coaching. The transformation turned QA from a reactive audit function into a strategic growth engine - driving: ๐4-point lift in quality scores โ๏ธ60% higher efficiency ๐7% fewer critical errors Because in the #UnBPOโข era, quality isn't a checkpoint โ it's intelligence in action. ๐ Read the full case study: https://lnkd.in/gNueQP9Y
๐ท ยฃ6 ๐๐ข๐ฅ๐ฅ๐ข๐จ๐ง ๐ข๐ง ๐๐ซ๐ซ๐๐๐ซ๐ฌ. 2.5 ๐ฆ๐ข๐ฅ๐ฅ๐ข๐จ๐ง ๐ก๐จ๐ฎ๐ฌ๐๐ก๐จ๐ฅ๐๐ฌ ๐๐๐ฅ๐ฅ๐ข๐ง๐ ๐๐๐ก๐ข๐ง๐. The UK utilities sector isn't just facing a debt crisis; it's trapped in one. Energy arrears have exceeded ยฃ3.8 billion, water debt exceeds ยฃ2.1 billion, and traditional collections only intervene after customers start struggling. But there's a better way. ๐๐ซ๐๐ฏ๐๐ง๐ญ๐ข๐จ๐ง-๐๐ข๐ซ๐ฌ๐ญ ๐ฌ๐ญ๐ซ๐๐ญ๐๐ ๐ข๐๐ฌ are reshaping debt management โ helping utilities act ๐๐๐๐จ๐ซ๐ arrears spiral. By spotting risk early and engaging with empathy, providers are achieving measurable impact: ๐ 50% improvement in recovery ๐ 85% reduction in complaints ๐ค 92% customer engagement through digital journeys At Firstsource, we help utilities operationalize this shift โ combining data, technology, and human understanding to anticipate risk, deliver fair treatment, and build financial resilience. Because with an #UnBPOโข mindset, debt management isn't about chasing what's owed โ it's about protecting what's possible. ๐ Read the latest blog by Janine Hunt, Vice President โ Energy & Utilities, and explore why ๐ฉ๐ซ๐๐ฏ๐๐ง๐ญ๐ข๐จ๐ง โ not collection โ ๐ข๐ฌ ๐ญ๐ก๐ ๐๐ฎ๐ญ๐ฎ๐ซ๐ ๐จ๐ ๐๐ ๐ฎ๐ญ๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ: https://lnkd.in/gPVVZPCR
As a tech-first company, weโre committed to nurturing the next generation of digital innovators. In line with this vision, weโre delighted to welcome 35 young engineers into our Digital & AI team - the next-gen #Firstsourcers who are ready to shape whatโs next. Through a six-week โCampus to Corporateโ onboarding program, powered by relAIโข and our UnBPOโข philosophy, they gained hands-on experience solving live business challenges and building intelligent, human-centered solutions. Hereโs to the next generation shaping Firstsourceโs tech-first future. ๐ก
We are deeply saddened by the devastation caused by the 6.9 magnitude earthquake in Northern Cebu. Our thoughts are with everyone in the Philippines affected by this tragedy. In the midst of this crisis, we are inspired by our incredible #SourceOfGood champions who stepped up without hesitation, braving aftershocks, sleepless hours, and uncertainty to bring relief and comfort to those in need. Over 22+ hours, through three strongly felt aftershocks, these 17 volunteers distributed food and essentials to more than 3,000 families, turning fear into faith, and despair into determination. Because true volunteering isnโt just about giving. Itโs about showing up, even when itโs hard. Itโs about standing strong together when others need us most. You make us so, proud!๐
