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๐กIn mortgage operations, what happens after closing often gets the least attention, until it becomes the biggest problem. The recent $23M penalty against a top lender is a reminder: post-closing isnโt paperwork. Itโs protection โ against compliance risk, revenue leakage, and reputational damage. At Sourcepoint , a Firstsource company, weโve seen how smart automation, quality analytics, and proactive audits can turn post-closing from a reactive process into a competitive advantage. In our latest blog, Rajkumar Ramakrishnan, AMP, CRVPM ll, our VP - Operations at Sourcepoint, shares: - Why post-closing must evolve from a back-office task into a risk control center - Key lessons executives can learn from this case - How our UnBPOโข mindset helps lenders move from reactive fixes to proactive compliance ๐ Read more: https://lnkd.in/d6cgsJxn
Wellbeing isnโt about grand gestures. Itโs about everyday access, empathy, and care. At Firstsource, weโre building a culture where every #Firstsourcer can show up as their whole selves โ supported, balanced, and heard. This #WorldMentalHealthDay, letโs remember: ๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐ ๐ ๐๐๐ ๐ ๐๐๐๐๐๐๐๐๐. ๐ฌ๐
This is the kind of challenge that excites us! ๐ At Firstsource, we're partnering with EY ๐๐๐๐ก๐๐ญ๐ก๐จ๐ง 6.0 to address one of healthcare's toughest pain points โ provider data accuracy. Not with more automation, but with ๐๐ ๐ญ๐ก๐๐ญ ๐ญ๐ก๐ข๐ง๐ค๐ฌ, ๐๐๐ญ๐ฌ, ๐๐ง๐ ๐๐๐๐ฉ๐ญ๐ฌ. ๐๐ก๐ ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ: โจ Build reliable data precision care systems โจ Create transparency and trust โจ Design customer-first experiences If you're ready to build AI that solves problems that matter, it's time to step up and shape the future. ๐ ๐๐๐ค๐ ๐ญ๐ก๐ ๐ ๐ข๐ซ๐ฌ๐ญ๐ฌ๐จ๐ฎ๐ซ๐๐ ๐๐ก๐๐ฅ๐ฅ๐๐ง๐ ๐: https://lnkd.in/dfdfSvTm
๐ก Remember when businesses said "๐ต๐ฉ๐ฆ ๐ค๐ถ๐ด๐ต๐ฐ๐ฎ๐ฆ๐ณ ๐ช๐ด ๐ข๐ญ๐ธ๐ข๐บ๐ด ๐ณ๐ช๐จ๐ฉ๐ต"? In 2025, that idea has evolved. It's no longer just about listening โ it's about truly ๐ฎ๐ง๐๐๐ซ๐ฌ๐ญ๐๐ง๐๐ข๐ง๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ๐ฌ, predicting needs, and designing every decision around them. As we celebrate ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐๐๐ฒ (๐๐ ๐๐๐ฒ), we're reflecting on what it really means to put the customer first โ not as a slogan, but as a system of intelligence. At Firstsource, we call this the ๐๐-๐๐ง๐๐ฅ๐ฒ๐ญ๐ข๐๐ฌ-๐๐ ๐ฏ๐๐ฅ๐ฎ๐ ๐ฅ๐จ๐จ๐ฉ โ where every interaction fuels insight, every insight drives action, and every action deepens trust. ๐ Our latest blog explores how organizations are using this triad to turn customer-centricity into a ๐ฌ๐ญ๐ซ๐๐ญ๐๐ ๐ข๐ ๐ ๐ซ๐จ๐ฐ๐ญ๐ก ๐๐ง๐ ๐ข๐ง๐. Here's what it takes to win in the age of intelligent relationships: ๐น Analytics that decode customer intent and emotion in real time ๐น AI that scales empathy and hyper-personalization ๐น CX that seamlessly connects every touchpoint into one experience ๐ The future of loyalty won't be won through transactions โ it will be built through intelligent, human-centered interactions. Read more on how AI-powered customer centricity is redefining what it means to put the customer first: ๐ https://lnkd.in/gGRcyXHU
Behind every strong workplace is someone who takes the time to ask, โAre you okay?โ At Firstsource, our Mental Health First Aiders (MHFAs) are trained colleagues who serve as your first point of contact if youโre feeling overwhelmed or struggling with your mental health. Theyโre not counsellors or therapists, but they are here to listen, guide, and help you take that crucial first step toward the right support. This #WorldMentalHealthDay, hear from Luke Francis, one of our trained MHFAs, as he shares what it means to be that first line of care, and why listening can be life-changing. ๐๐
Wings Within | Supreetha's Success Story #WingsWithin #CareerOpportunity #Growth@Firstsource
When a national physical therapy provider handed us a backlog of 46,000+ accounts and just 30 days to fix it, we knew this wasnโt business as usual. It was a test of speed, scale, and outcomes. In one month, we transformed a revenue bottleneck into a revenue breakthrough - improving cash flow, accelerating collections, and giving staff more time to focus on patients. And the results? โ 30% fewer eligibility-related denials โ 2X boost in verification efficiency through automation โ 31% reduction in A/R days โ 50% increase in time-of-service collections Thatโs the power of the #UnBPOโข mindset: tackling the toughest challenges with speed, scale, and measurable impact. ๐ Read the full case study: https://lnkd.in/dwXZhrfZ
โก The next wave of innovation is here and, itโs powered by Agentic AI. Weโre thrilled to partner with EY Techathon 6.0, one of Indiaโs most exciting launchpads for bold ideas and breakthrough innovation. This yearโs theme moves beyond automation to a future where AI thinks, acts, and adapts; solving real-world problems with purpose. As one of the Challenge Partners, Firstsource invites innovators to reimagine the healthcare IT-BPM landscape: ๐ก Design Agentic AI solutions that elevate data accuracy ๐ก Build trust and transparency into care systems ๐ก Transform patient and provider experiences This is your chance to shape whatโs next for healthcare and beyond. ๐ ๐ Take the Challenge โ https://lnkd.in/dfdfSvTm
Trust our vivacious Philippines teams to turn simple moments into something meaningful โ bringing energy, laughter, and connection to the workplace. From a quiz celebrating ๐๐ถ๐ธ๐ข๐ฏ ๐ฏ๐จ ๐๐ช๐ฌ๐ข - the Philippines' annual Language Month celebrating Filipino heritage, culture, and history, to midweek games that sparked joy, and reward spins recognizing top performers โ each activity reflected the spirit of togetherness. Because culture isn't built in meetings alone - it grows in shared smiles, cheers, and wins. ๐ Here's to our Philippines teams for creating moments that truly matter!
One year of Firstsource + Ascensos. โจ A year ago, we welcomed Ascensos into the Firstsource family, marking our entry into the $25B retail and eCommerce sector. This was more than an acquisition; it was a deliberate step to expand into strategic verticals, deepen our domain expertise, and extend our global reach. In just 12 months, together weโve: ๐ Expanded delivery into South Africa, adding to Ascensosโ strong nearshore presence in Romania, Turkey, and Trinidad & Tobago. ๐๏ธ Strengthened our retail and eCommerce portfolio with new client partnerships and growth wins. ๐ค Blended Ascensosโ retail CX leadership with Firstsourceโs AI, analytics, and automation capabilities, setting the stage for future-ready solutions. This milestone isnโt just about looking back. Itโs about what lies ahead: - Helping retail brands reimagine customer journeys in an AI-first world - Building new opportunities for colleagues across geographies - Creating sustainable value for clients, communities, and the industry ๐ Hereโs to Year 1 of partnership, progress, and possibility โ and to many more milestones together.
