44 volunteers. Nearly 100 hours. Eight months of storytelling that became something deeper. Our #SourceOfGood champions in Mumbai partnered with Bookwallah to hold monthly storytelling sessions at St. Francis Boarding School, creating small, steady spaces where imagination and reflection could grow. Every month, our volunteers came with a new story. What began as reading turned into conversation: children asked questions, related characters to their lives, and opened up about courage, kindness, resilience, and emotions. Volunteers then sat in small circles, listening and encouraging, and over time, those circles became safe spaces for trust, confidence, and connection. Seeing the same faces month after month transformed storytelling into a shared journey of learning and belonging. Thank you to our volunteers and to our NGO partner Bookwallah for giving these children moments to imagine, speak up, and find their voice.
Careers are rarely built alone. As part of our #GiveToGain series, we're sharing stories of women across Firstsource – the people who lifted them, and how they're paying it forward. Because in an AI-driven world, progress isn't just about technology, it's about people who invest in each other's growth. At Firstsource, mentorship, supportive leaders, and a culture of shared learning help create an environment where that support multiplies. For Nilda, our Executive Director in Puerto Rico, it was a leader who listened, believed in her, and challenged her to grow beyond what she thought possible. For Kate, it's about showing up for others the way someone once showed up for her – sharing knowledge, opening doors, and choosing to give generously. 👉 Ready to work where people support your growth? Explore opportunities: https://lnkd.in/d24xccZ4
Firstsource has been recognized with the ATD BEST Award from the Association for Talent Development (ATD) — a global benchmark for organizations that build strong learning cultures aligned with business outcomes. It reflects what our teams have built together: • 200,000+ learning hours delivered • 14,000+ employees upskilled through Digital Academy pathways • 80% employee satisfaction with growth and development opportunities What makes this recognition meaningful is what's behind it: 112 leaders serving as teacher-mentors, colleagues choosing continuous learning, and teams building capabilities together — not because it's required, but because it's how we work. Thank you to everyone who makes learning a shared commitment at Firstsource.
This International Women's Day, the theme Give to Gain reflected a simple truth: when women have access, progress multiplies. At Firstsource, we're focused on creating the opportunities and tools women need to lead in an AI-first world, because inclusive teams deliver better outcomes for customers and communities. 👉 If this resonates with you, explore career opportunities: https://lnkd.in/d24xccZ4
Your customers aren't waiting. Neither should your CX. Agentic AI doesn't sit in a queue waiting to be triggered — it anticipates, decides, and acts. That's not automation. That's intelligence. And enterprises already deploying it are seeing results: → 40% fewer onboarding drop-offs in banking → 60% faster healthcare claims processing → 60% reduction in AML resolution time So here's our question to you: Is your CX stack built to react — or built to lead? Abhishek Behl and Akash Gupta break down what CX solutioning looks like in the Agentic AI era, and how Firstsource's Agentic AI Studio and UnBPO™ approach help enterprises close the gap between AI ambition and AI execution. 👇 Drop a comment: Where's the biggest blocker in your AI journey — data, trust, or change management? Read the full perspective 👉 https://lnkd.in/gKYPcBB2
Outsourcing isn't evolving. It's being rebuilt. New HFS Research confirms what we're seeing across clients: the future belongs to operations powered by intelligence — where performance scales without linear cost growth. The shift is already underway. Enterprises are moving from capacity-based models to outcome-based execution. AI is being architected into workflows from day one — not layered on later. This is the foundation of UnBPO™ — reimagining traditional outsourcing as AI-first, services-as-software platforms built for measurable impact. The divide between intelligence-led operations and headcount-led models is becoming clearer. Read our MD & CEO Ritesh Idnani's analysis of the latest HFS findings: https://lnkd.in/gVF_6NYW
Proud moment for Firstsource! 🎉 We're recognized as "Top 1% S&P Global CSA Score" and included in the S&P Global Sustainability Yearbook 2026, for the third consecutive year. With an S&P Global Sustainable1 ESG & CSA score of 87 each, we're recognized as a leader among top-performing companies across industries and a top performer in Professional Services. This achievement reflects the momentum of FirstConscious, our purpose-led ESG framework, and the collective effort of #Firstourcers worldwide. A huge thank you to everyone who has helped turn our commitments into measurable progress. Let's keep building a resilient, responsible, and future-ready organization. 🌍💚 Read more: https://lnkd.in/gBXbmS4j
Give to Gain. Progress has never been a solo journey. It grows when we invest in one another — when we share knowledge, open doors, amplify voices, and create space for others to rise. This International Women's Day, we celebrated the power of reciprocity. Because when organizations invest in women — through opportunity, mentorship, trust and leadership — everyone moves forward. Stronger careers. Stronger businesses. Stronger communities. At Firstsource, we believe that when we give opportunity, support, and belief, we gain progress for all.
Most lenders treat outsourcing as a rate card problem. A leading US non-prime lender treated it as an opportunity to transform their operating model. Powered by the UnBPO™ approach, Firstsource helped cut cost-to-serve by over 50%, achieve superior collections performance, and build an AI-ready recoveries backbone - all while keeping core systems in-house. Outcomes: 📈Cost-to-serve ↓ >50% 🚀 Best-in-class collection rate for 1-pay delinquent customers across all teams 🔧 Compliance scores exceeding all targets Read the full HFS Research case study to see how: https://lnkd.in/dMWqcxpV
Teamwork was on full display at our recent Volleyball Tournament in Vijayawada, India. Colleagues came together for an afternoon of healthy competition, energy, and collaboration — with closely contested matches that reflected strong coordination both on and off the court. This event showcased the vibrant, people-driven culture at Firstsource, where teamwork fuels achievement and creates unforgettable moments. Congrats to all who participated and made it a success! 🏆
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