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150 hours of volunteering 1 powerful goal: raising awareness and support for neurodiversity. Recently, 189 #SourceOfGood champions from our UK offices turned empathy into action – walking, giving, and standing up for a more inclusive world for children with Autism and ADHD. In partnership with GoFundMe.org and NOW Group, this campaign was a true reflection of what we stand for: empathy, action, and an inclusive future for all.
🤖 What happens when GenAI meets claims operations? You get multi-agent AI systems that work together like a team – each "agent" specializing in a task, collaborating seamlessly to deliver faster, smarter, and error-free claims processing. 💡This is not just automation. It's augmentation at scale, the UnBPO™ way – supercharging human expertise with AI precision. To learn more, read the first in our 5-part blog series: https://lnkd.in/dnN2w5sD
🕒 The clock is ticking for UK motor finance lenders. A Supreme Court decision could soon expand the scope of payouts to all commission disclosure complaints, not just discretionary commission arrangements (DCAs). Meanwhile, the Financial Conduct Authority (FCA) is weighing in on whether compensation should be automatic. The impact on operations? Massive. The risk to customer trust? Even greater. ⚠️Traditional BPO models won’t cut it. Tick-box processes, siloed operations, and rigid cost structures are out of sync with what’s needed now. At Firstsource, we take a different route, with our UnBPO™ mindset: ✅ Deep-domain expertise ✅ Agile, compliance-first frameworks ✅ Cost-effective, end-to-end complaint remediation ✅ Proven success supporting financial services during the payment protection insurance (PPI) redress process We’re helping lenders face what’s coming, without missing a beat. Explore our motor finance complaints & remediation offering: https://lnkd.in/gvdGZ5Wx
When you're clear on your strategy and consistent in your execution, recognition follows. Glad to see our UnBPO™ approach resonating again in the HFS Research report – a reflection of our focus on meaningful, outcome-driven transformation.
Loving this spotlight, nasscom insights! At Firstsource, we call this shift UnBPO™, a transformative move away from traditional outsourcing to intelligent, insight-led operations powered by AI, automation, and human ingenuity. Proud to be leading this transformation, delivering real outcomes for clients and reshaping what’s possible for the BPM industry.
Wings Within | Anthony's Success Story
Wings Within | Manoja's Success Story
Our growth journey continues with the acquisition of Pastdue Credit Solutions*. Pastdue Credit, a prominent UK-based provider of first- and third-party collections services, brings their deep domain expertise in UK debt collections and strong client relationships across banks, utilities and telecom to match our inch-wide, mile-deep philosophy; as well as a talented team that shares our commitment to responsible, tech-enabled outcomes. Offering a significant opportunity to expand our UK footprint and deepen our sector capabilities, the acquisition also reinforces our investment in local talent to build high-performing teams across regions. Welcome aboard a new growth story, Pastdue Credit! Read more: https://lnkd.in/dXkXjPhj
📉 80% fewer support calls. 📈 11-point NPS boost. 💬 20% CSAT improvement. 🌍 9 languages, one seamless experience. That’s what a leading US homecare electronics retailer achieved by reimagining CX with Firstsource. Not through traditional outsourcing, but with our bold, AI-first UnBPO™ approach. Discover how our UnBPO™ model drives disproportionate value from AI-first CX in retail: https://lnkd.in/djppiM6A
🌍 We’re proud to share that Firstsource has earned two major upgrades from CDP in the FY24 disclosure cycle: 🔹 Climate score: B (up from C in FY23) 🔹 Supplier Engagement score: A (up from B– in FY23), placing us on Supplier Engagement Assessment (SEA) A-list for the 2024 disclosure cycle These improvements reflect our evolving ESG strategy under FirstConscious - our framework for building a more sustainable, resilient, and responsible business. From strengthening governance and setting climate targets to enhancing supply chain transparency, these ratings are a direct result of the commitment and collaboration across our teams and partners.
