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At Firstsource, REACCH acts as our north star, helping us stay agile and customer-focused as we create value in a fast-paced and digital-first world. These values drive our work ethic, fueling sustainable growth and transformation. R for Risk-Taking โ is the spark that ignites personal and professional breakthroughs. Itโs about stepping outside your comfort zone, embracing uncertainty, and discovering your true potential. Meet sherramae tisoy, our Team Executive based in Cebu, in the Philippines, who embodies risk-taking by pushing past fear and embracing growth. With the right mindset and a supportive environment, she turned hesitation into confidence โ and challenges into opportunities.
What happens when you trade familiarity for growth? Aisling Ferry, our Employee Experience Specialist, based in UK, found out - when she made the bold move from a customer-facing role to a completely new challenge in HR. She leaned into learning, embraced the unknown, and with the help of Wings Within, our internal mobility program, stepped confidently into a whole new space. Backed by the support of her managersโboth past and presentโand armed with training and guidance, she flourished. Her message: โI challenged my comfort zone and loved it. You can too!โ Because growth starts with one brave step.
We couldnโt be prouder of our colleagues at Ascensos, a Firstsource company, who are stepping up for the The Kiltwalk 2025 in support of Make-A-Wishยฎ UK. Every step they take brings us closer to a brighter future for those in need. Letโs cheer them on as they continue to make a difference! ๐
Half a world apart. One shared purpose. From Hyderabad, India to Melbourne, Australia, our #Firstsourcers came together through creativity, compassion, and community to mark Womenโs History Month in the most meaningful way. ~100 #SourceOfGood Champions. ~140 hours of creativity. ~70 women empowered. In Hyderabad, our volunteers teamed up with Nirmaan Organization to paint reusable cloth bagsโsupporting womenโs livelihoods and championing sustainability. In Melbourne, our team picked up the brushโhosting a three-day painting initiative that carried forward the same message of empowerment and environmental responsibility. Though thousands of miles apart, our hearts were alignedโproving that when we create with intention, we inspire change without borders. Art with heart. Action with impact. We Make It Happen.
What if healthcare operationsโ biggest constraints weren't constraints at all? GenAI Super-Powered BPaaS isn't just improving processes - it's reimagining what is possible. Yesterday's audacious goals are becoming today's starting points. Health plans are shifting from "How do we improve?" to "What can't we achieve?" as they create self-optimizing ecosystems that think, learn, and evolve autonomously. Discover how GenAI Super-Powered BPaaS is expanding the โart of the possibleโ in our visionary blog from our guest experts Ankur Verma, Vice President and Vivek Kumar, Practice Director, Everest Group: https://lnkd.in/d-MN4p9C
At the ET NOW TechNext Summit & Awards 2025, Hasit Trivedi, our Chief Digital & AI Officer, laid out a bold vision: ๐๐โ๐ฌ ๐ง๐๐ฑ๐ญ ๐๐ซ๐จ๐ง๐ญ๐ข๐๐ซ ๐ข๐ฌ๐งโ๐ญ ๐ฃ๐ฎ๐ฌ๐ญ ๐๐๐จ๐ฎ๐ญ ๐ฆ๐๐ญ๐ก โ ๐ข๐ญโ๐ฌ ๐๐๐จ๐ฎ๐ญ ๐๐ข๐จ๐ฅ๐จ๐ ๐ฒ. Today, AI is driven by mathโalgorithms, probabilities, and patterns. But the next leap? Bio-inspired intelligenceโmachines that donโt just compute, but learn, evolve, and adapt like us. Imagine AI that processes information like the human brain, responding to context, intuition, and experience. This shift isnโt just about technology, itโs about reshaping industries, accelerating innovation, and transforming human-AI collaboration. But as AI becomes more powerful, the real challenge is ensuring it evolves responsibly. Thatโs why Firstsource #relAI is at the forefront driving responsible digital transformation for smarter and faster business results. Discover more: https://lnkd.in/dJ3XTxGg
๐ญ๐ฏ๐ฐ #๐ฆ๐ผ๐๐ฟ๐ฐ๐ฒ๐ข๐ณ๐๐ผ๐ผ๐ฑ ๐๐ต๐ฎ๐บ๐ฝ๐ถ๐ผ๐ป๐ ๐ฎ๐ฌ๐ต ๐ต๐ผ๐๐ฟ๐ ๐ผ๐ณ ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐ ๐๐๐ถ๐น๐ฑ๐ถ๐ป๐ด ๐๐ฎ๐ณ๐ฒ๐ฟ ๐ฐ๐ผ๐บ๐บ๐๐ป๐ถ๐๐ถ๐ฒ๐ โฆits takes only a few #Firstsourcers to create that kind of impact. Our Hyderabad team came together to enable two powerful awareness sessions: ๐๐ฅ๐ผ๐ฎ๐ฑ ๐ฆ๐ฎ๐ณ๐ฒ๐๐ ๐๐๐ฎ๐ฟ๐ฒ๐ป๐ฒ๐๐ ๐ฆ๐ฒ๐๐๐ถ๐ผ๐ป โ Conducted by Nirmaan Organization, this session emphasized safe driving practices, defensive driving techniques, and road etiquette. With interactive discussions and 20+ video demonstrations, volunteers gained valuable insights to make our roads safer for everyone. ๐ ๐๐ฃ๐ฅ & ๐๐บ๐ฒ๐ฟ๐ด๐ฒ๐ป๐ฐ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ฒ ๐ง๐ฟ๐ฎ๐ถ๐ป๐ถ๐ป๐ด โ In life-threatening situations, timely action can save lives. 30 dedicated volunteers underwent hands-on training with medical experts, learning essential emergency response skills like CPR, handling trauma, seizures, fractures, burns, and more. A huge shoutout to our volunteers for stepping up with such passion and commitment! Together, we are driving change and ensuring a safer, healthier community for all.
We celebrate growth, ambition, and the power of opportunity at Firstsource. #WingsWithin, our internal mobility program, is all about empowering our people to take that next step, chase their goals, and shape their own success stories. Senthilnathan Raghuโs journey is proof that when talent meets the right platform, careers donโt just growโthey soar! Hereโs to endless possibilities and the incredible #Firstsourcers making them happen every day.
๐ข Whatโs it like to be a #FirstsourceWoman? We asked Yarzah Khan, our Associate Director - Robotics Process Automation. With 18+ years of experience across operations, digital transformation, and automation, Yarzahโs journey is a testament to passion, perseverance, and the power of continuous learning. She shares, "Being a Firstsource Woman means having the freedom to explore, innovate, and grow with the right support. The culture here empowers me to push boundaries and make an impact in tech." From discovering automation to leading in AI and tech, she proves that curiosity and the right support can open limitless possibilities.
In celebration of Good Deeds Day, we partnered with Project Mumbai for a meaningful Beach Cleanup Drive at Juhu Beach, Mumbai. Together, we cleared 20 kgs of plastic waste, helping restore our shoreline and spark conversations around marine pollution, responsible waste disposal, and sustainable living. With every piece of waste removed, our #SourceOfGood champions sent out a message: ๐๐ ๐๐๐ซ๐. ๐๐ ๐๐๐ญ. ๐๐ ๐ฆ๐๐ค๐ ๐ข๐ญ ๐ก๐๐ฉ๐ฉ๐๐ง.
