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It was an honor to host our client partner, Amrita Kohli, Commercial & Operations Director at Shawbrook Bank, as she connected with our women employees and shared her remarkable journey of growth, resilience, and leadership. Her powerful insights and leadership anecdotes sparked meaningful conversations, empowering our budding women leaders to rise, innovate, and drive change. Amritaโs presence reinforced the critical role women play in shaping the success of Firstsource and highlighted the transformative impact of women in the financial services sector.
โข 90 days to set up a fully operational Global Capability Center (GCC) โข 150+ skilled professionals onboarded โข $15 Mn+ in savings in just 15 months We partnered with a global leader in education testing & talent solutions to build a world-class GCC in Hyderabad, India, glocalizing their operations and driving innovative transformation. This best-in-class GCC is shaping a high-performance, future-ready organization powered by Firstsource relAI โ where talent, innovation, and collaboration fuel success.
Weโre thrilled to share that our HR team in the UK just brought home Silver in the Brilliance in Employee Engagement category at the International Brilliance Awards 2025. This award is all about creating a workplace wherepeople feel valued, heard, and empowered- and thatโs exactly what we strive for every day at Firstsource!
At Firstsource, REACCH acts as our north star, helping us stay agile and customer-focused as we create value in a fast-paced and digital-first world. These values drive our work ethic, fueling sustainable growth and transformation. A for Agility โ is the strategic force behind our long-term success. Itโs about progress over perfection, enabling us to lead with proactive, solution-driven strategies in a dynamic market. Meet Pablo Cue, Facilitator โ Capability Development, from Mexico, who embodies agility by not only adapting to change but helping others embrace it. His work inspires our teams to evolve and thrive in the face of disruption. #LifeAtFirstsource #Agility #FirstForce
๐ ๐ถ๐๐๐ฒ๐ฑ ๐ถ๐ ๐น๐ถ๐๐ฒ? ๐ช๐ฒโ๐๐ฒ ๐ด๐ผ๐ ๐๐ผ๐ ๐ฐ๐ผ๐๐ฒ๐ฟ๐ฒ๐ฑ! ๐ฅ Our recent #LinkedInLive session with Ritesh Idnani, MD & CEO of Firstsource, and Michael Fratantoni, Chief Economist & SVP at Mortgage Bankers Association, was packed with valuable insights on ๐๐ต๐ฎ๐โ๐ ๐ฎ๐ต๐ฒ๐ฎ๐ฑ ๐ณ๐ผ๐ฟ ๐๐ต๐ฒ ๐บ๐ผ๐ฟ๐๐ด๐ฎ๐ด๐ฒ ๐ถ๐ป๐ฑ๐๐๐๐ฟ๐ ๐ถ๐ป ๐ฎ๐ฌ๐ฎ๐ฑ. From economic shifts to innovative solutions, they discussed: ๐ ๐๐ฐ๐ผ๐ป๐ผ๐บ๐ถ๐ฐ ๐ง๐ฟ๐ฒ๐ป๐ฑ๐ & ๐ ๐ฎ๐ฟ๐ธ๐ฒ๐ ๐๐ฟ๐ผ๐๐๐ต: Mortgage volumes are projected to rise by 28% in 2025, driven by strong demographic demand and easing inventory constraints, despite geopolitical and inflationary uncertainties. ๐ ๐๐ณ๐ณ๐ผ๐ฟ๐ฑ๐ฎ๐ฏ๐ถ๐น๐ถ๐๐ & ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐๐๐๐ฒ๐: Rising costs (e.g., taxes, insurance) and inefficient processes challenge affordability and borrower satisfaction, highlighting the need for streamlined, end-to-end operational improvements. ๐ ๐๐ฒ๐๐ ๐๐ผ ๐ฆ๐๐ฐ๐ฐ๐ฒ๐๐: Leading companies will adopt advanced technologies, focus on borrower experience, and maintain agility to capitalize on market opportunities while ensuring scalability and compliance. ๐บ ๐ช๐ฎ๐๐ฐ๐ต ๐๐ต๐ฒ ๐ณ๐๐น๐น ๐ฑ๐ถ๐๐ฐ๐๐๐๐ถ๐ผ๐ป ๐ต๐ฒ๐ฟ๐ฒ ๐ฎ๐ป๐ฑ ๐ฑ๐ถ๐๐ฐ๐ผ๐๐ฒ๐ฟ ๐ฎ๐ฐ๐๐ถ๐ผ๐ป๐ฎ๐ฏ๐น๐ฒ ๐ถ๐ป๐๐ถ๐ด๐ต๐๐ ๐๐ผ ๐ป๐ฎ๐๐ถ๐ด๐ฎ๐๐ฒ ๐๐ต๐ฒ ๐ณ๐๐๐๐ฟ๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐บ๐ผ๐ฟ๐๐ด๐ฎ๐ด๐ฒ ๐ถ๐ป๐ฑ๐๐๐๐ฟ๐: https://www.sourcepointmortgage.com/navigating-2025-economic-trends-in-the- #WeMakeItHappen #MortgageMarket2025 #FinancialServices #EconomicTrends
Our MD & CEO, Ritesh Idnani, and EMEA President, Rajiv Malhotra, recently visited our Cape Town operations to connect with the incredible #Firstsourcers at Ascensos, a Firstsource company. This weekend, theyโll celebrate the remarkable talent and dedication of our colleagues at an exciting R&R event and summer party. Stay tuned as we share highlights from this special celebration! ๐ #WeMakeItHappen #LifeAtFirstsource #TheATeam
Itโs always a pleasure to host our valued client partners from Sky. Together, weโve built a strong foundation over the past 20+ years, driving innovation and delivering exceptional outcomes. Hereโs to continuing our journey of collaboration and shared success!
In the latest edition of Leaderโs Speak, Sohit Brahmawar, Chief Operating Officer at Firstsource, explores how innovation goes beyond ideas to become actionable change. Highlighting the role of culture, people, and operations, Sohit discusses the key elements that turn โinnovationโ from a concept into a dynamic force driving progress and transformation. ๐๐ฐ๐ฏโ๐ต ๐ฎ๐ช๐ด๐ด ๐ถ๐ฑ๐ค๐ฐ๐ฎ๐ช๐ฏ๐จ ๐ฆ๐ฑ๐ช๐ด๐ฐ๐ฅ๐ฆ๐ด ๐ฐ๐ง ๐๐ฆ๐ข๐ฅ๐ฆ๐ณโ๐ด ๐๐ฑ๐ฆ๐ข๐ฌ, ๐ธ๐ฉ๐ฆ๐ณ๐ฆ ๐ฐ๐ถ๐ณ ๐ญ๐ฆ๐ข๐ฅ๐ฆ๐ณ๐ด ๐ด๐ฉ๐ข๐ณ๐ฆ ๐ช๐ฏ๐ด๐ช๐จ๐ฉ๐ต๐ด ๐ฐ๐ฏ ๐ต๐ฉ๐ฆ ๐ต๐ณ๐ฆ๐ฏ๐ฅ๐ด ๐ณ๐ฆ๐ด๐ฉ๐ข๐ฑ๐ช๐ฏ๐จ ๐ฉ๐ฐ๐ธ ๐ฃ๐ถ๐ด๐ช๐ฏ๐ฆ๐ด๐ด๐ฆ๐ด ๐ฅ๐ฆ๐ญ๐ช๐ท๐ฆ๐ณ ๐ท๐ข๐ญ๐ถ๐ฆ, ๐ฆ๐ง๐ง๐ช๐ค๐ช๐ฆ๐ฏ๐ค๐บ, ๐ข๐ฏ๐ฅ ๐ช๐ฏ๐ฏ๐ฐ๐ท๐ข๐ต๐ช๐ฐ๐ฏ. #WeMakeItHappen #Innovation #ThoughtLeadership #LeadersSpeak
Say hello to Francina Fernandes โ Assistant Manager of Operations at Firstsource and a passionate #SourceOfGood champion! For the past 10 years, Francina has been more than an exceptional colleague โ sheโs been a force for good. From leading in-office volunteering programs to championing education and community initiatives, her passion for giving back shines through in every way. Her motto? โStart small and stay consistent.โ And she truly lives by it, proving that small, consistent actions can lead to big changes. Feeling inspired? Letโs celebrate Francina and the amazing power of giving back together! #WeMakeItHappen #LifeAtFirstsource #ESGAtFirstsource #CSRAtFirstsource #Firstsourcer
๐Our incredible team in Derry recently united for the โGive Where You Liveโ campaign, making a real difference in the lives of local disadvantaged communities. From donating nutritious food to essentials like baby care, period care, and household items, our #SourceOfGood champions partnered with Foyle Network Foundation - Foyle Foodbank to provide vital support where itโs needed the most. Together, weโre proving that small acts of kindness can spark big changes. ๐ #WeMakeItHappen #LifeAtFirstsource #ESGAtFirstsource #CSRAtFirstsource
