Content: 𝗙𝗶𝗿𝘀𝘁𝘀𝗼𝘂𝗿𝗰𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝘀 𝗕𝗶𝗴 𝗪𝗶𝗻𝘀 𝗮𝘁 𝘁𝗵𝗲 𝗖𝗖𝗡𝗡𝗜 𝗔𝘄𝗮𝗿𝗱𝘀! 🏆 ( Contact Centre Network NI (CCNNI) ). A proud moment for Firstsource as we take home 4 prestigious awards, recognizing both our collective achievements and individual brilliance. ⭐ 𝗕𝗲𝘀𝘁 𝗖𝗹𝗶𝗲𝗻𝘁 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗳𝗼𝗿 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗮𝘀 𝗮 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝗮𝗻𝗱 𝗼𝗻𝗹𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 𝗳𝗼𝗿 𝗴𝗶𝗳𝗳𝗴𝗮𝗳𝗳 𝘀𝗶𝗻𝗰𝗲 𝟮𝟬𝟬𝟵. ⭐ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗧𝗲𝗮𝗺 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝗳𝗼𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗬𝗼𝘂𝗙𝗶𝗯𝗿𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗵𝗶𝗴𝗵 𝗹𝗲𝘃𝗲𝗹𝘀 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝘀𝗶𝗻𝗰𝗲 𝟮𝟬𝟮𝟯 ⭐ 𝗝𝗮𝗱𝗲 𝗥𝗼𝗯𝗶𝗻𝘀𝗼𝗻 𝘄𝗶𝗻𝘀 𝗦𝗶𝗹𝘃𝗲𝗿 𝗳𝗼𝗿 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 (𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗲𝗱) ⭐ 𝗖𝗵𝗹𝗼𝗲 𝗧𝘂𝗿𝗹𝗲𝘆, 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗔𝗱𝘃𝗶𝘀𝗼𝗿, 𝘄𝗶𝗻𝘀 𝗦𝗶𝗹𝘃𝗲𝗿 𝗳𝗼𝗿 𝗥𝗶𝘀𝗶𝗻𝗴 𝗦𝘁𝗮𝗿 𝗳𝗼𝗿 𝗵𝗲𝗿 𝗼𝘂𝘁𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝘁 𝗡𝗮𝘁𝗪𝗲𝘀𝘁.
𝗔𝘁 𝗙𝗶𝗿𝘀𝘁𝘀𝗼𝘂𝗿𝗰𝗲, 𝘄𝗲 𝘁𝗮𝗸𝗲 𝗽𝗿𝗶𝗱𝗲 𝗶𝗻 𝗲𝗺𝗯𝗿𝗮𝗰𝗶𝗻𝗴 𝘁𝗵𝗲 𝘃𝗮𝗿𝗶𝗼𝘂𝘀 𝗰𝘂𝗹𝘁𝘂𝗿𝗲𝘀 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲 𝘂𝘀 𝘂𝗻𝗶𝗾𝘂𝗲𝗹𝘆 𝘄𝗵𝗼 𝘄𝗲 𝗮𝗿𝗲. Our Mexico team brought a unique blend of Halloween fun and the soulful traditions of Día de los Muertos, from colorful altars to sharing pan de muerto—the sweet bread is at the heart of this celebration, connecting the living and the departed. Each bite was a reminder of community, remembrance, and the power of heritage. Here’s to honoring traditions, celebrating life, and all the opportunities ahead!
Congratulations Bhavesh Lakhani, on being recognized among the “𝗧𝗼𝗽 𝟭𝟬𝟬 𝗖𝗜𝗢𝘀 𝗮𝗻𝗱 𝗜𝗧 𝗟𝗲𝗮𝗱𝗲𝗿𝘀” 𝗮𝘁 𝘁𝗵𝗲 𝗖𝗜𝗢𝟭𝟬𝟬 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟰.
A proud milestone in Firstsource’s global growth journey – 𝘁𝗵𝗲 𝗶𝗻𝗮𝘂𝗴𝘂𝗿𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗼𝘂𝗿 𝘀𝘁𝗮𝘁𝗲-𝗼𝗳-𝘁𝗵𝗲-𝗮𝗿𝘁 𝗼𝗳𝗳𝗶𝗰𝗲 𝗶𝗻 𝗖𝗗𝗠𝗫, 𝗠𝗲𝘅𝗶𝗰𝗼! This center is a key part of our nearshore strategy to be where clients need us, and tapping into exceptional local talent. For the inauguration, Ritesh Idnani, our MD & CEO, was joined by His Excellency Dr. Pankaj Sharma , Ambassador of India to Mexico and Belize, and Lokeshwaran TK, Vice President – Operations & Country Head of Mexico. A heartfelt thank you to Embassy of India, Mexico City, for their support and presence in making this milestone #ABiggerBeginning for us! 𝗧𝗵𝗶𝘀 𝗻𝗲𝘄 𝗼𝗳𝗳𝗶𝗰𝗲 𝘀𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝘀 𝗼𝘂𝗿 𝗽𝗿𝗲𝘀𝗲𝗻𝗰𝗲 𝗶𝗻 𝗟𝗮𝘁𝗶𝗻 𝗔𝗺𝗲𝗿𝗶𝗰𝗮 𝗮𝗻𝗱 𝗿𝗲𝗶𝗻𝗳𝗼𝗿𝗰𝗲𝘀 𝗼𝘂𝗿 𝘃𝗶𝘀𝗶𝗼𝗻 𝘁𝗼 𝗱𝗿𝗶𝘃𝗲 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗴𝗹𝗼𝗯𝗮𝗹𝗹𝘆. 𝗟𝗼 𝗵𝗮𝗰𝗲𝗺𝗼𝘀 𝗿𝗲𝗮𝗹𝗶𝗱𝗮𝗱!
Today, we pause to remember and honor the courage, dedication, and sacrifice of our veterans. In remembrance and honor.
Sankara Mahalingam, Global Lead - Community Outreach, at Firstsource wins the “𝗖𝗦𝗥 𝗖𝗵𝗮𝗻𝗴𝗲𝗺𝗮𝗸𝗲𝗿 𝗟𝗲𝗮𝗱𝗲𝗿𝘀"𝗔𝘄𝗮𝗿𝗱 𝗮𝘁 𝘁𝗵𝗲 𝟮𝟬𝟮𝟰 𝗙𝗼𝗿𝘁𝘂𝗻𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗔𝘄𝗮𝗿𝗱𝘀! His dedication to #TechForGood and sustainable community impact drives our CSR vision forward every day. Join us in celebrating Sankara’s inspiring leadership! #WeMakeItHappen #FirstsourceProud
With Firstsource #relAI, we’re not just building #𝗲𝘁𝗵𝗶𝗰𝗮𝗹 𝗮𝗻𝗱 #𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗹𝗲 𝗔𝗜-𝗹𝗲𝗱 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, we're also enabling conversations on them. Recently, Hasit Trivedi, our Chief Digital & AI Officer, and Balaji Sundararajan, our SVP & Global Head of AI, were joined by Manish Bhide, Distinguished Engineer & CTO of AI Governance at IBM, for an insightful discussion and a deep dive into the AI frontier.
At Firstsource, 𝗥𝗘𝗔𝗖𝗖𝗛 is more than a set of values – 𝘪𝘵’𝘴 𝘵𝘩𝘦 𝘧𝘰𝘶𝘯𝘥𝘢𝘵𝘪𝘰𝘯 𝘨𝘶𝘪𝘥𝘪𝘯𝘨 𝘰𝘶𝘳 𝘢𝘤𝘵𝘪𝘰𝘯𝘴 𝘦𝘷𝘦𝘳𝘺 𝘥𝘢𝘺. "𝗛 for Humaneness" shapes a culture where 𝗲𝗺𝗽𝗮𝘁𝗵𝘆, 𝗿𝗲𝘀𝗽𝗲𝗰𝘁, 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗽𝗼𝘄𝗲𝗿 𝗼𝗳 𝗲𝘃𝗲𝗿𝘆 𝘃𝗼𝗶𝗰𝗲 𝗱𝗲𝗳𝗶𝗻𝗲𝘀 𝘄𝗵𝗼 𝘄𝗲 𝗮𝗿𝗲.
At Firstsource, we’re committed to creating a workplace that celebrates the diversity of our global #Firstsourcers—embracing unique cultures, identities, and perspectives. We aim to build an environment where everyone feels welcome and empowered to thrive together, regardless of background or mindset. How do we bring this to life? With initiatives like our recent DE&I Week. This year’s theme, 'Making Inclusion Happen by Challenging Assumptions,' encouraged us to reflect on how biases shape our interactions and limit our ability to fully appreciate each other's uniqueness. It was an inspiring week filled with open conversations on gender, sexuality, and disabilities, and team activities that sparked meaningful discussions on inclusion and equity. Together, we’re excited to #MakeItHappen by challenging assumptions and fostering inclusivity. 🌈 #LifeAtFirstsource #DEIAtFirstsource #DEIWeek #DiversityEquityAndInclusion"
At Firstsource, we believe in more than just tech adoption. We believe in responsible tech that drives results and builds trust. That's why we created Firstsource #relAI—to help businesses integrate AI and digital solutions in a way that’s 𝗲𝘁𝗵𝗶𝗰𝗮𝗹, 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗳𝘂𝘁𝘂𝗿𝗲-𝗳𝗼𝗰𝘂𝘀𝗲𝗱. 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗺𝗼𝗿𝗲: https://www.firstsource.com/relai/ Let’s pave the way to the future—responsibly. #WeMakeItHappen #TechInEverythingWeDo #DigitalTransformation #ResponsibleTech #AI #Innovation
