35 kg of weeds and debris cleared. 48 volunteer hours. One grateful farmer. 🌾 As part of our #SourceOfGood initiative, Firstsource volunteers in Chennai spent their weekend supporting a local smallholder farmer — rolling up their sleeves to clear his land and prepare it for the new season. The day ended in the best way possible — with a Pongal celebration, honoring the harvest, the land, and the people who nurture both. It's a powerful reminder: real impact isn't always about size — it's about connection, care, and showing up for the communities that help us grow. 💚
We spent the last few months listening. To leaders. To new joiners. To people who've built entire careers here. Across every function and geography. We asked: What makes you stay? What makes this place different? Three things kept coming up: ● The people. Smart, driven, collaborative – the kind of colleagues who make you better. ● The technology. Not just tools – platforms and AI that create real impact for the clients we serve. ● The career path. One that's built on skills and curiosity, not a predetermined ladder. So today, we're sharing our Employee Value Proposition: Brilliant People. Bold Tech. Uncommon Careers. We didn't invent this. Our 36,000+ Firstsourcers live it every day. We just gave it a name. This is our promise to everyone who builds their career with us.
We're honored to share that Firstsource has been named Best AI Implementation in HR at the Republic TV AI Summit & Awards 2026 – a recognition that belongs to every hashtag#Firstsourcer who makes it happen every day. This isn't about pilots or standalone tools. It's about embedding AI into how work actually gets done – making HR faster, fairer, and more human. In FY25–26, we focused on platforms that simplify everyday moments and deliver real outcomes, with UnBound anchoring our skills-first, AI-powered approach to learning and growth. We built AI-powered platforms that simplify everyday work – from a 24/7 smart assistant and a single-window employee hub to unified rewards, seamless travel and expense experiences, and reimagined hiring through Any Time Recruitment, enabling always-on, unbiased, and scalable recruitment powered by Agentic AI and our Apprentice engine. Anchored by our UnBPO™ approach, we're not just automating; we're enhancing decision-making, empowering people, and designing governance and fairness into every step. Proud of the teams who built this - proving that AI in HR can be practical, ethical, and scalable. Excited for what's next. 🚀
At Firstsource, we helped a leading U.S. health insurer cut training content development time by 50%. The challenge was clear: outdated curricula and heavy reliance on subject matter experts were slowing capability building and limiting scale across healthcare operations. We deployed an AI-driven instructional design model to modernize training delivery—enabling faster content creation, more efficient learning, and reduced dependency on manual effort. The impact: ● 50% reduction in content development time ● 15–20% reduction in required training time ● 75% reduction in SME dependency The result was stronger regulatory readiness, more consistent learning outcomes, and greater operational agility. This is how we apply AI at Firstsource — not as an overlay, but as a core enabler of capability, scale, and execution. 👉 Read the case study: https://lnkd.in/ehXTf9kS
Proud moment for Firstsource. We've been ranked #1 in the Professional Services sector globally in the S&P Global Sustainable1 ESG & CSA assessment for FY25, with a score of 87. But this recognition isn't about a score. It's about a belief. That sustainability works best when it's embedded into how you run the business - how you make decisions, build capability, serve clients, and create long-term value. Our progress over the last three years reflects that mindset: ● Sustainability treated as a strategy, not compliance ● ESG outcomes tied directly to business outcomes ● Transparency, governance, and accountability built into daily operations Through our FirstConscious framework and UnBPO™ approach, we're focused on solving real problems - responsibly, at scale, and with impact. Grateful to our teams, partners, and clients who make this journey possible. Onward. Read more: https://lnkd.in/gr2f4tKY
100% lead-to-contact conversion. 25% effort reduction. Data-driven decisions that transformed enrollment. A leading US health sciences university was losing prospective students to fragmented systems, underutilized Salesforce, and zero real-time visibility into their enrollment funnel. Firstsource redesigned their entire enrollment ecosystem—from student journey mapping to Salesforce optimization to seamless integrations across Workday, Calendly, and their website. The results: ● 100% lead-to-contact ratio through full Salesforce sync ● ~25% reduction in enrollment effort via automation ● Unified reporting for ROI tracking and strategic decisions ● Streamlined workflows boosting team productivity and student experience This is UnBPO™ in action: strategic consulting meets intelligent execution. 📖 Read the full transformation: https://lnkd.in/gYQy_7gm
Growth at Firstsource isn't aspirational. It's intentional. In just 24 months, Nabanita D. went from Senior Executive to Assistant Manager. Not because she waited for her turn, but because we created the path while she proved she was ready. Through internal programs like FirstLeap and Global Beat Transformation, she didn't just build skills - she built momentum. This is what #WingsWithin looks like: talent recognized, capability accelerated, and careers shaped from within. Explore opportunities: https://lnkd.in/gxNpVmZ
150+ blankets distributed. 100+ kg of clothes donated. 57+ volunteer hours. Across Mumbai, Pondicherry, and Trichy, our #SourceOfGood champions led the Winter Outreach Initiative, distributing employee-contributed new blankets to people living on the streets and outside hospitals, offering much-needed warmth during cold winter nights. In parallel, colleagues from Mumbai, Bangalore, and Hyderabad supported the Winter Clothing Donation Drive, contributing winter wear to Goonj, one of India’s known NGOs, enabling dignified redistribution where it’s needed most. Together, our champions turned compassion into meaningful impact, showing what purpose in action truly looks like.
Today, we announced the acquisition of TeleMedik, a Puerto Rico based pioneer in the healthcare payer space. The acquisition strategically strengthens our end-to-end clinical and utilization management capabilities, expands our footprint across the payer–provider networks, and further enhances our fully integrated and differentiated Business Process as a Service (BPaaS) offering for health plan clients. By combining TeleMedik’s clinical operations and strong delivery presence across Puerto Rico with Firstsource’s AI, automation, and generative AI capabilities, we are strengthening clinical care and utilization management across the U.S., including Puerto Rico. This enables health plans to modernize the full medical management lifecycle, improve speed-to-decision, reduce administrative burden, and deliver more personalized, outcome-focused care, especially for Medicaid, Medicare Advantage, and dual-eligible populations, including Spanish-speaking and underserved communities. Welcome aboard a new growth story, TeleMedik! Read the full announcement here: https://lnkd.in/dPfkKYJJ
Firstsource recognized in India's DE&I 100 by Team Marksmen Network & EY, reaffirming our commitment to inclusive, people-first growth. Being part of this inaugural ranking reinforces what we've been building - workplaces where inclusion isn't an initiative, but embedded into how we hire, develop, and lead. Evaluated on key parameters defined by EY of DE&I frameworks and practices, this recognition validates our belief that inclusion is a business imperative, not a checkbox. Grateful to our people who turn intent into action every day.
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