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Firstsource Solutions

Engaged Employer

Firstsource Solutions Process Associate reviews

4.2

89% would recommend to a friend

(12 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

100% positive business outlook

Reviews by job title

12 reviews
4.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team collaboration and positive attitudes of managers

Cons

Inflexible workflows and poor communication

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Firstsource Solutions Response
3mo
Thank you for your feedback. We’re glad to hear that you’ve experienced good team collaboration and positive support from managers. We encourage you to please share your specific concerns with the HR team so they can be reviewed and addressed appropriately.
5.0
Dec 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Bi-weekly pay_: Employees appreciate the regular payment schedule. Flexible work arrangements_: Many Process Associates value the option to work from home. Good work culture_: Some employees praise the supportive work environment and opportunities for growth.

Cons

Low salary_: Many feel the pay is below industry standards. Poor management_: Some report feeling undervalued and unsupported by management. Limited benefits_: Some employees have expressed dissatisfaction with benefits, including health insurance and PTO.

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Firstsource Solutions Response
5mo
Thank you for sharing your detailed feedback. We’re pleased to know that you value the bi-weekly pay schedule, flexible work arrangements, and the positive, growth-oriented culture at Firstsource. It’s encouraging to hear that these aspects contribute to your overall work experience. These areas are periodically reviewed to ensure alignment with business priorities and employee expectations. We are continuously working to strengthen leadership engagement, enhance benefit structures, and recognize employee contributions more effectively.
4.0
May 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Company has good culture and environment

Cons

It's not that great supportive to employees

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Firstsource Solutions Response
1y
We appreciate your feedback on our company culture and environment. We strive to maintain a positive and inclusive workplace for all employees. Ensuring support for our team members is a priority, and we are continuously working to enhance how we support and engage with all employees equally.
Viewing 1 - 3 of 12 Reviews

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