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๐ญ๐ต๐ฑ ๐ต๐ผ๐๐ฟ๐. ๐ญ๐ฐ๐ณ ๐๐ผ๐น๐๐ป๐๐ฒ๐ฒ๐ฟ๐. ๐๐ผ๐๐ป๐๐น๐ฒ๐๐ ๐บ๐ผ๐บ๐ฒ๐ป๐๐ ๐ผ๐ณ ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐. Our #SourceOfGood champions have once again come together to #MakeItHappen - one braille card at a time. With unwavering passion and dedication, they crafted cards filled with numbers, alphabets, and messages of encouragement, each one a beacon of support for students with visual impairments. In partnership with Samarthanam Trust for the Disabled, Bangalore, these learning aids will help students not just read and learn, but also build confidence and independence. More than just resources, these cards carry the warmth of human connection - the belief that every child deserves the tools to dream, achieve, and thrive. ๐ง๐ต๐ถ๐ ๐ถ๐ ๐๐ต๐ฎ๐ ๐ฒ๐บ๐ฝ๐ผ๐๐ฒ๐ฟ๐บ๐ฒ๐ป๐ ๐น๐ผ๐ผ๐ธ๐ ๐น๐ถ๐ธ๐ฒ. ๐ง๐ต๐ถ๐ ๐ถ๐ ๐ต๐ผ๐ ๐๐ฒ ๐บ๐ฎ๐ธ๐ฒ ๐ฎ๐ป ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐โ๐ผ๐ป๐ฒ ๐๐ต๐ผ๐๐ด๐ต๐๐ณ๐๐น ๐ฎ๐ฐ๐ ๐ฎ๐ ๐ฎ ๐๐ถ๐บ๐ฒ.
Over the past two days, our Leadership and Sales teams have been ๐๐๐๐๐ข๐ง๐ together at the ๐๐ฅ๐จ๐๐๐ฅ ๐๐๐ฅ๐๐ฌ ๐๐ฎ๐ฆ๐ฆ๐ข๐ญ in Orlando, in Florida, USA. From ensuring a highly networked organization, strengthening partnerships, to sharpening strategies, theyโve been setting the stage for an exceptional and disruptive FY26! Through deep dives with our senior leaders and thought-provoking discussions with industry experts, and partners, the focus was clear - ๐ฎ๐ง๐ฅ๐จ๐๐ค๐ข๐ง๐ ๐ ๐ซ๐จ๐ฐ๐ญ๐ก, ๐๐๐ฏ๐๐ง๐๐ข๐ง๐ ๐๐, ๐๐ง๐ ๐จ๐ซ๐๐ก๐๐ฌ๐ญ๐ซ๐๐ญ๐ข๐ง๐ ๐ฉ๐๐ซ๐ญ๐ง๐๐ซ๐ฌ๐ก๐ข๐ฉ๐ฌ ๐ญ๐จ ๐๐ซ๐๐๐ญ๐ ๐ฅ๐๐ฌ๐ญ๐ข๐ง๐ ๐ข๐ฆ๐ฉ๐๐๐ญ ๐๐จ๐ซ ๐จ๐ฎ๐ซ ๐๐ฅ๐ข๐๐ง๐ญ๐ฌ. A massive shoutout to our incredible speakers, partners, and every #Firstsourcer who brought their passion, insights, and energy to make this summit a game-changer!
๐พ๐ ๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐ ๐๐ ๐ ๐๐๐ ๐๐ ๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐, ๐๐๐ ๐๐ ๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐. At our ๐๐ฅ๐จ๐๐๐ฅ ๐๐๐ฅ๐๐ฌ ๐๐ฎ๐ฆ๐ฆ๐ข๐ญ #๐ ๐ข๐ซ๐ฌ๐ญ๐ฌ๐จ๐ฎ๐ซ๐๐๐๐จ๐๐ซ2025, we engaged deeply with our partner network, showcasing how ๐ญ๐ซ๐ฎ๐ ๐๐จ๐ฅ๐ฅ๐๐๐จ๐ซ๐๐ญ๐ข๐จ๐ง ๐๐๐ง ๐๐ซ๐๐๐ญ๐ ๐ฅ๐๐ฌ๐ญ๐ข๐ง๐ ๐ข๐ฆ๐ฉ๐๐๐ญ ๐๐จ๐ซ ๐จ๐ฎ๐ซ ๐๐ฅ๐ข๐๐ง๐ญ๐ฌ - ๐ฅ๐ข๐ค๐ ๐จ๐ซ๐๐ก๐๐ฌ๐ญ๐ซ๐๐ญ๐ข๐ง๐ ๐ ๐ฌ๐ฒ๐ฆ๐ฉ๐ก๐จ๐ง๐ฒ ๐ฐ๐ก๐๐ซ๐ ๐๐ฏ๐๐ซ๐ฒ ๐ง๐จ๐ญ๐ ๐ฆ๐๐ญ๐ญ๐๐ซ๐ฌ. From thought-provoking panel discussions with Shantanu Gangal from Prodigal, Deepak Kinger from EvoluteIQ, Amar Vaidya from Celonis, and Raghu Ravinutala from Yellow.ai โ expertly moderated by Sreejit Ankarath, Head of Partnerships at Firstsource โ to meaningful dialogues with our leadership team, every conversation was designed ๐๐ ๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐, ๐๐๐๐๐๐๐๐๐๐, ๐๐๐ ๐๐๐๐๐๐๐๐ ๐๐ ๐บ๐ถ๐จ๐น.
In an uncertain world shaped by #AI and disruptive technologies, ๐ถ๐โ๐ ๐๐ถ๐บ๐ฒ ๐๐ผ ๐ฝ๐ฟ๐ถ๐ผ๐ฟ๐ถ๐๐ถ๐๐ฒ ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐๐ถ๐๐ฒ, ๐ถ๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป, ๐ฎ๐ป๐ฑ ๐ผ๐๐๐ฐ๐ผ๐บ๐ฒ-๐ฑ๐ฟ๐ถ๐๐ฒ๐ป ๐๐ผ๐น๐๐๐ถ๐ผ๐ป๐. ๐๐'๐ ๐๐ถ๐บ๐ฒ ๐๐ผ ๐ฟ๐ฒ๐ถ๐ป๐๐ฒ๐ป๐ ๐ผ๐๐ฟ ๐๐ฎ๐๐ ๐ผ๐ณ ๐๐ผ๐ฟ๐ธ๐ถ๐ป๐ด. ๐๐ป๐๐ฟ๐ผ๐ฑ๐๐ฐ๐ถ๐ป๐ด ๐จ๐ป๐๐ฃ๐ขแตแดน - Firstsource's ๐ฏ๐ผ๐น๐ฑ ๐ป๐ฒ๐ ๐ฎ๐ฝ๐ฝ๐ฟ๐ผ๐ฎ๐ฐ๐ต ๐๐ผ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ฟ๐ฎ๐ป๐๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป. With UnBPOแตแดน, weโre not just redefining the industryโweโre shaping the future, building a next-generation, AI-driven organization ready to lead in an era of rapid change. Itโs more than an evolution; itโs a fundamental shift in how we empower businesses to thrive in a dynamic, AI-first world.
In an insightful interview with Electronic Health Reporter, Venkatgiri Vandali, President of Healthcare and Lifesciences at Firstsource, explores how AI copilots and autonomous agents are eliminating complexity and delivering real impact. โ Streamlining administrative workflows โ Reducing costs โ Improving both provider efficiency and patient outcomes
Whatโs driving the next wave of transformation in Banking & Financial Services (BFS) Business Process Services (BPS)? Recently, our MD & CEO, Ritesh Idnani and our President - BFS, CMT, and Emerging Geos, Vivek Sharma, had the opportunity to discuss this over an insightful conversation with senior leaders from Everest Group, Ronak Doshi, Partner, and Sahil Chaudhary, Practice Director. Key takeaways from the session: *Growth hotspots โ The market is set to grow at 7-9% in 2025, led by Financial Crime Compliance (FCC), Cards & Payments, Wealth & Asset Management, and Lending. *Mid-market momentum โ With $3.5B+ in BFS BPS deals up for renewal, mid-tier players need strategic guidance on automation, efficiency, and cost optimization. *The new must-haves โ Advanced data analytics, AI-driven automation, and hyper-personalization are redefining how providers create value beyond cost savings. As enterprises transition to a more resilient, integrated state of operations, providers must go beyond traditional models and offer consultative, transformation-driven solutions. A big thank you to Ronak and Sahil for the thought-provoking discussion! Exciting times ahead for BFS BPS.
We are thrilled to share that Everest Group has recognized Firstsource as a โFront-Runnerโ in Generative AI for Healthcare Payers in their latest report, "AI-deas to Action: Operationalizing Generative AI in Healthcare Payer." This recognition places us among the top 35% of service providers evaluated for their Gen AI capabilities, partnerships, and the tangible value delivered across the healthcare payer value chain. This reflects our deep commitment to transforming healthcare through AI innovation. Our suite of AI-led solutions, including Firstsource relAI, is driving efficiency, enhanced member engagement, and better health outcomes. Everest Group shared, โFirstsourceโs gen AI roadmap rests on two key pillars: its AI platform and strong domain. This foundation has enabled the identification of multiple use cases across segments. Aligned with its contact center and claims legacy, focus is higher on member and claims management, with several use cases in early production or late-stage pilots.โ A huge shoutout to our teams for their hard work, dedication, and strategic foresight in making this achievement possible! ๐
Some moments make you pause and truly appreciate the power of kindness, commitment, and community. ๐ At the inaugural Nirmaan Volunteering Conclave, we were honored to receive the Champion in Volunteering (Gold) award โ recognizing the collective passion and purpose that drive our commitment to giving back. But what truly made this moment special? Celebrating two of our very own #SourceOfGood champions - Venugopal Mudhaliar, AVP - Operations Risk & BCM and Pravin Salunkhe , Director โ Technology โ who were awarded Certificates of Appreciation for their unwavering passion, selfless contributions, and compassionate leadership in #EmployeeVolunteering. These recognitions reaffirm that volunteerism isnโt just about individual effort; itโs about coming together to create real, lasting change. Hereโs to #MakingItHappenโtoday and for a better tomorrow ๐โจ
Always a pleasure hosting our client partners! A big thank you to Raymond Cummins for the opportunity to showcase how we're driving excellence, innovation, and collaboration to #MakeItHappen for Sky! ๐ Hereโs to achieving even greater things together in 2025 and beyond!
Our Q3FY25 results were announced today, and weโre delighted to share weโve kept up with the growth momentum from our previous quarters: โ๏ธ ๐ฅ๐ฒ๐ฐ๐ผ๐ฟ๐ฑ๐ถ๐ป๐ด ๐๐ต๐ฒ ๐ฑ๐๐ต ๐ฐ๐ผ๐ป๐๐ฒ๐ฐ๐๐๐ถ๐๐ฒ ๐พ๐๐ฎ๐ฟ๐๐ฒ๐ฟ ๐ผ๐ณ ๐ฏ%+ ๐๐ฒ๐พ๐๐ฒ๐ป๐๐ถ๐ฎ๐น ๐ด๐ฟ๐ผ๐๐๐ต โ๏ธ ๐ค๐ฏ ๐ฅ๐ฒ๐๐ฒ๐ป๐๐ฒ๐ ๐ฎ๐ โน ๐ฎ๐ญ,๐ฌ๐ฎ๐ฐ ๐บ๐ถ๐น๐น๐ถ๐ผ๐ป (๐จ๐ฆ$ ๐ฎ๐ฐ๐ต ๐บ๐ถ๐น๐น๐ถ๐ผ๐ป), ๐๐ฝ ๐ฏ๐ญ.๐ณ% ๐ฌ๐ผ๐ฌ โ๏ธ ๐๐๐๐ง ๐ฎ๐ โน ๐ฎ,๐ฏ๐ฏ๐ฏ ๐บ๐ถ๐น๐น๐ถ๐ผ๐ป ๐ผ๐ฟ ๐ญ๐ญ.๐ญ% ๐ผ๐ณ ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฒ๐ ๐๐ฝ ๐ฏ๐ฒ.๐ฑ% ๐ฌ๐ผ๐ฌ โ๏ธ ๐ฃ๐ฟ๐ผ๐ณ๐ถ๐ ๐๐ณ๐๐ฒ๐ฟ ๐ง๐ฎ๐ (๐ฃ๐๐ง) ๐ฎ๐ โน ๐ญ,๐ฒ๐ฌ๐ฏ* ๐บ๐ถ๐น๐น๐ถ๐ผ๐ป ๐ผ๐ฟ ๐ณ.๐ฒ% ๐ผ๐ณ ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฒ๐ ๐๐ฝ ๐ฎ๐ฐ.๐ฑ% ๐ฌ๐ผ๐ฌ โ๏ธ ๐ช๐ฒ ๐ฑ๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐ฒ๐ฑ ๐ฏ ๐น๐ฎ๐ฟ๐ด๐ฒ ๐ฑ๐ฒ๐ฎ๐น ๐๐ถ๐ป๐ ๐ณ๐ผ๐ฟ ๐๐ต๐ฒ ๐ฏ๐ฟ๐ฑ ๐ฐ๐ผ๐ป๐๐ฒ๐ฐ๐๐๐ถ๐๐ฒ ๐พ๐๐ฎ๐ฟ๐๐ฒ๐ฟ ๐ฎ๐ป๐ฑ โ๏ธ ๐ช๐ฒ๐น๐ฐ๐ผ๐บ๐ฒ๐ฑ ๐ญ๐ฏ ๐ป๐ฒ๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐ ๐ฎ๐ฐ๐ฟ๐ผ๐๐ ๐ผ๐๐ฟ ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฎ๐น๐ โ๏ธ ๐๐ป ๐ฎ๐น๐ถ๐ด๐ป๐บ๐ฒ๐ป๐ ๐๐ถ๐๐ต ๐๐ต๐ถ๐ ๐ด๐ฟ๐ผ๐๐๐ต, ๐๐ฒ ๐ฎ๐น๐๐ผ ๐ผ๐ฝ๐ฒ๐ป๐ฒ๐ฑ ๐ด ๐ป๐ฒ๐ ๐ผ๐ณ๐ณ๐ถ๐ฐ๐ฒ๐ ๐ฎ๐ฐ๐ฟ๐ผ๐๐ ๐ผ๐๐ฟ ๐ด๐ฒ๐ผ๐ This sustained momentum has led us to ๐ฟ๐ฎ๐ถ๐๐ฒ ๐ผ๐๐ฟ ๐๐ฌ๐ฎ๐ฑ ๐ฐ๐ผ๐ป๐๐๐ฎ๐ป๐ ๐ฐ๐๐ฟ๐ฟ๐ฒ๐ป๐ฐ๐ ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฒ ๐ด๐ฟ๐ผ๐๐๐ต ๐ด๐๐ถ๐ฑ๐ฎ๐ป๐ฐ๐ฒ ๐๐ผ ๐ฎ๐ญ.๐ด-๐ฎ๐ฎ.๐ฏ%, reflecting our confidence in our strategy, execution, and market demand.
